*COVID-19 UPDATE

1. Delivery guarantee for ALL orders
We promise to deliver all orders shipped, or reship goods / refund fully if not delivered within 6 weeks (12 weeks during covid).

2. Longer delivery times

Due to the ongoing pandemic our freight providers are experiencing delays in the regular processing, as staffing is limited.

Because of this we are now extending our expected delivery times to double to what it usually is. This also applies to our refund policy and delivery guarantee.

Shipping zones & Prices

North America 🇺🇸 🇨🇦

Orders over $80 USD ship for free to:

🇺🇸 USA
🇨🇦 CANADA
 
Delivery time:
North American orders are usually delivered within 5-10 working days. (but could be as long as 20)

Standard shipping:
Standard shipping is 9USD if order value don't meet the free shipping limit.

Europe 🇪🇺

Delivery time:

European orders are usually delivered within 5 - 7 working days.

Standard shipping:
Standard shipping is 7.5 Euro if order value don't reach the €70 Euro free shipping limit.

List of EU countries we ship to
(Listed in alphabetical order)

1 Albania
2 Andorra
3 Armenia
4 Austria
5 Belarus
6 Belgium
7 Bosnia & Herzegovina
8 Bouvet Island
9 Bulgaria
10 Croatia
11 Cyprus
12 Czechia
13 Denmark
14 Estonia
15 Faroe Islands
16 Finland
17 France
18 Georgia
19 Germany
20 Gibraltar
21 Greece
22 Greenland
23 Guadeloupe
24 Guernsey
25 Hungary
26 Iceland
27 Isle of Man
28 Italy
29 Jersey
30 Kosovo
31 Latvia
32 Liechtenstein
33 Lithuania
34 Luxembourg
35 Malta
36 Mayotte
37 Moldova
38 Monaco
39 Montenegro
40 Netherlands
41 North Macedonia
42 Norway
43 Poland
44 Portugal
45 Romania
46 Réunion
47 San Marino
48 Serbia
49 Slovakia
50 Slovenia
51 Spain
52 Svalbard & Jan Mayen
53 Switzerland
54 Turkey
55 Ukraine
56 United Kingdom
57 Vatican City
58 Åland Islands

Sweden 🇸🇪

Vi erbjuder fri frakt på alla ordrar till Sverige över 700 SEK.

Leveranstid:
Ordrar levereras vanligtvis inom 2-5 arbetsdagar.

Standard frakt:
Om fri frakt gränsen ej uppnås tillkommer en fraktkostnad på 39.99 SEK för leverans.

Rest Of The World 🌏

We deliver to almost all countries world wide. See "No Ship Zone" for the few excluded countries.

Free Shipping:
Orders over 80$ USD ship for free to any country not mentioned above or in the "No ship zone".

Delivery time:
International shipments are usually delivered within 7-20 working days, depending on how far from Sweden your country is located.

Delivery time Example:
Australian & New Zealand shipments usually delivers within 14 working days.

Shipping cost:
Due to the longer delivery distances from Sweden we charge a 9 USD flat rate fee to deliver international orders.

No Ship Zone ❌

We have faced lots of issues with shipped orders not being delivered and will not open for shipments until we find a better way to safely deliver orders.

We have taken the decision to restrict shipments to the listed countries due to complicated customs regulations and restrictions.

Many of the listed countries are closed as a result of the ongoing pandemic. But don't worry! This is temporary and we are finding ways to deliver orders to these two countries again real soon!


Shipping info
Most Frequent Questions

Orders ship from Sweden

Rawnice HQ is located in Stockholm Sweden. All orders are packed and shipped from our warehouse in Nybro, Sweden,.

Most orders ship the same day if placed before 13.00 / 1 PM (Central European Time).

If an order is placed on a Friday afternoon after 13.00 / 1 PM or during the weekend it will ship out Monday.

Tracking my order

All shipments are fully trackable and delivered directly to your door via your local postal network.

If you have a tracking number you can track your order directly via the button above.

Visit our dedicated Tracking Page.

Issues with deliveries

At Rawnice we work really hard to have 100% customer satisfaction. For this reason we have a generous delivery guarantee where we promise to deliver you order, or give you a full refund.

If you are experiencing any issues with your tracking or delivery please reach out to our customer support team immediately

Email your order number and a short explanation of your issues to
Customerservice@rawnice.com

Pre-orders

About Pre-Orders

Some products are occasionally available for pre-orders. This is a way for us to allow you (the customer) to book a product early before it is actually in stock. so that you make sure to get it.

All pre-orders are paid in advance and we will ship them out a soon as the product on pre order is back in stock in our warehouse.

Ordering both pre-order and stocked items:
if you order multiple items, where just one is on pre order we will still hold the entire order for shipment until the pre-order item is in stock. This is to avoid charging double shipping fees.

If you want to split ship your order in two shipments we recommend placing two different orders so that one can ship out while the pre-order is getting restocked.

Return Policy

Rawnice maintains the following return policy for all of the consumables on this website.

Refunds are issued under the following circumstances:

  • The address for the order was correctly entered, but your package has not arrived within 6 weeks of the shipment being sent from the warehouse.

  • Your package is returned to our warehouse as undeliverable (but correct adress was entered)

  • Your product is damaged or faulty

  • You are not happy with the product and it has been returned to our warehouse (minus shipping)

If you wish to return your product please send us an email at Customerservice@rawnice.com and we will help you sort out the shipping.

For the refund process please see section on "Refund Policy" under Payments below.


Payments
Most Frequent Questions

*IMPORT TAXES OUTSIDE OF EUROPE*
Because we ship orders from Sweden, local taxes/vat might be added upon delivery for countries outside of the EU.

Read "Additional charges & taxes" section below for more information about eventual additional costs.

Additional charges & taxes

Due to the reason that all orders ship from Sweden (Europe), additional import charges might be added on your order if it is shipped outside of the EU.

These additions are decided by your governments and customs offices. We at Rawnice have no control over local charges determined by your governments.

Added charges that might occur incluide

  • Clearance fees
  • Customs duty
  • Goods and services tax (GST)
  • Other local taxes.

Want to know exactly what is applicable for your region?

We always recommend that you contact your local post office/authorities/customs to learn exactly what rates and regulations applies for your country if you want more details on additional charges.

Additional info for Norwegian customers

Norway has a special and strict tax and import system since you would buy from an EU country (Sweden). This means that all purchases over 350 NOK will be taxed according to the import law.

The base cost for import is 331 NOK if the value of the purchase is over 350 NOK. So you will get taxed at least 331 NOK no matter the value of your order.

On top of that there is a 25% VAT (MVA) added to your order and a small cost for the toll handeling and care.

There is no way around these costs if your order value is above 350 NOK.
All orders under 350 NOK will go without added costs since its below the tax limit.

If you are from Norway and have any questions about these tax costs,
please email Customerservice@rawnice.com and we will work out the best solution for you!

Payment options

We offer secure and fast payments with PayPal and Credit card payments trough Stripe at checkout.
All charges are made in US Dollars (USD) at the most current exchange rates.

Our website is 100% verified and all transaction and customer info is securely encrypted with the latest technology.

Having problems getting your card payment accepted?

Email Customerservice@rawnice.com and we will help you make your payment.

Refund Policy

We will refund the full amount of your purchase (minus shipping) to you within 30 days according to our return policy (see above).

The money will be refunded to the source it was paid from, either PayPal account or Credit Card.


STILL HAVE QUESTIONS?
We are here to help you get your questions answered

Email customerservice@rawnice.com